At Pilsen, we understand the demands of a rigid production schedule and we are committed to provide a quick response to your machine tool needs. Our experts will help you diagnose and repair problems you may run into and help answer questions about a repair. The parts and service team is experienced and certified in the machine tool industry and are ready to help support our customers ever-changing needs.
We have a 92% customer fulfillment rate for wear and service parts. Our large spare parts inventory has all the parts you may need in stock. Our parts specialists are here for you when you need them. We offer 24/7 parts support to get you back up and running as quickly and efficiently as possible.
We promise a 1-year warranty on labor and parts for all new machine purchases and guarantee the availability of parts and service for the life of each machine we install.
In addition to our suppliers products, we negotiate discounts from key parts suppliers like Heidenhain, Renishaw, Kennametal and Sandvik and pass these savings on to you.
With every investment in a machine tool by Pilsen, our service department trains your operators in your facility with a personalized approach. We create a specific training document that is provided to the operator with easy operational instructions. We offer Operator, Programmer and Maintenance Training at your facility. Your needs are unique and our solutions are custom designed to meet your specific needs.
The service department also offers complete electrical and mechanical troubleshooting and repair of all types of machine tools, preventative maintenance programs, machine geometrical and laser alignments, control backup, Servo motor and drive tuning, machine calibration and machine installation and relocation services.
Our customers know that a new machine tool purchase from Pilsen means reliability, repeatability and high accuracies for close tolerance work for decades. Our partners have an established reputation for exceptional quality. We are dedicated to long-term service and parts support. With over 25 years experience, Pilsen has an established reputation as an industry leader. We stand behind your machine warranty with 24/7 parts and service support, lifetime phone technical support and our vast parts inventory. Call us at 513-271-3380 for all the technical help you need in one place.